Front Office Hotel Night Audit Report Sample

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Front office hotel night audit report sample. 31 Sample of Night Auditor's Report 1 SO Occupied (stay over) OOO Out of Order V Vacant (on change) C/O Guest has checked out today EA Early arrival today R Ready B Slept out NB/NB Occupied, no baggage/luggage DND Do not disturb sign on door LO Lock out (room has been locked by management so that guest cannot reenter). At a hotel, a night auditor works at the front desk overnight Your duties are split between financial and occupancyrelated tasks You perform a variety of accounting responsibilities, such as ensuring that all bills have been reconciled and creating daily and weekly revenue reports, which you present to managers and directors. View hundreds of Front Desk Night Auditor resume examples to learn the best format, verbs, and fonts to use Specializes in busy hotels and hotels within close proximity to large commercial areas Responsible for auditing all guest information from the day and creating a completed report for management by the next morning.

16 Print a General Cash Report and do a cash drop, if necessary 17 Print a Posting Journal to review and balance all transactions 18 Do the creditcard deposit (see the written procedure) 19 Do the computer backup (see the written procedure) Computerized night audit Start the computerized nightaudit procedure (see procedure). A night auditor's job description is a mix of that of a customer service representative and of an accounting clerk Night audit duties in customer service include handling the reservation process;. Welcoming guests and getting them checked into their rooms;.

The Night Manager is the Manager on Duty and responsible for all hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security The Night Manager assists the Front Office Manager in all aspects of the department including but not limited to operations, planning, budgeting, staffing and. Hotel Daily business report sample / DBR sample Every hotel produces a ‘daily business report’ AKA ‘Manager flash’ that recaps all the activity within the last 24 hours This daily report includes hotel statistics, like the total earnings from hotels revenue centres (eg Rooms, Food and Beverage outlets, Laundry, SPA, Shop rentals etc). 34 Front Office Responsibilities 35 Checks Out and Settlement 36 Front Office accounting 37 Night Audit 38 Front Office Yield Management 39 Revenue Management 310 Front Office up Selling Skills 4 Introduction to Housekeeping 41 Housekeeping Management 42 Guest Room Cleaning 43 Public Area Cleaning.

The discovery and correction of front office accounting Errors 2 The creation of accounting and management Reports 27 28 Night AuditNight Audit Audit Work Time Time from beginning to end of night audit “End of Day” is when the audit begins Transactions received during this time are held and posted once the audit is completed. Though most night auditing positions do not require any specific certifications or licenses, it is still a good idea to ask this question Asking the night auditor candidate about their education and training lets you be sure that they really know how to audit a hotel's books. How to Handle guest with high balance in hotels Night Auditor is responsible to prepare the high balance report every day and submitt to Management May 7, 14 What is a Floor Limit in hotels ?.

14 AUDIT SCOPE This audit took place between the 7th and 9th May 14 and looked atthe hotels compliance with XXXX Hotels Standard Operating Procedures relating tocash handling, floats & keys, banking, stock control, purchasing, revenue control, employees & payroll, credit control and security & legislation 15 USE OF THIS REPORT. Front Desk Early Shift Check List for Receptionists User Guide You may have used Check Lists before and do not require help from a User Guide – please feel free to continue and use the form starting on the next page below Purpose of a Check List A Check List is meant to help you be more organised. Hoteliers these days need a reality check on their hotel’s business performance Get this detailed hotel performance report by eZee that analyses your hotel’s best and worst thoroughly, and helps you overcome your challenges and earn more hotel revenue.

Question Cynthia Restin, Night Auditor Of The Times Hotel, Waited To See Ana Chavarria, Front Office Manager, After Her Shift Was Over She Related A Few Incidents To Ana That Occurred During Her Evening Shift She Said She Received A Call From A Guest In Room 470 Who Said He Had Received A Threatening Call From Someone At 145 Am Cynthia Discussed The Incident. Night Auditor oversees and coordinates front office operations during the hotel overnight shift Reconciles all hotel cashier transactions, ensures the accuracy of folio billing, posts revenue to appropriate accounts, and compiles various management reports. 14 AUDIT SCOPE This audit took place between the 7th and 9th May 14 and looked atthe hotels compliance with XXXX Hotels Standard Operating Procedures relating tocash handling, floats & keys, banking, stock control, purchasing, revenue control, employees & payroll, credit control and security & legislation 15 USE OF THIS REPORT.

Auditors will also create and request a sample of information from the hotel to test against national accounting standards or the company’s operating procedures An audit time line is another feature of the audit plan;. The night audit itself is an audit of the guest ledger (or front office ledger);. Doing some light cleaning;.

The hotel front office audit, also known as the night audit, is generally performed during late evening hours, when hotel front office auditors could work with minimal interruption Most hotel revenue outlets are closed during late hours allowing the night audit to include all revenue department transactions. Night Audit Process In Front Office. That is, the collection of all accounts receivable for currently registered guests It can also be defined as the collection of all guest folios, the billing receipts for currently registered guests.

Night Auditor • An Employee who checks the accuracy of front office accounting records and compiles a daily summary of hotel financial data as part of the night audit • In many hotels, the night auditor is actually an employee of the accounting division • The basic function of night auditor is the responsibility of overall operations of the hotel as per policy and procedures laid down. After the night auditor has reviewed any messages from other front office staff, reviewed guests who checked out of the hotel, extended any guest stays, reviewed all roomrates, and printed a variance report, his or her first task is to post room and tax charges to all accounts. Call it the end of day process, or front office night audit process, hotel night audit is a significant part of a hotel’s accounting section This process captures, reviews and collates all financial activities of the hotel that has taken place in one day and posts them on appropriate account heads.

The discovery and correction of front office accounting Errors 2 The creation of accounting and management Reports 27 28 Night AuditNight Audit Audit Work Time Time from beginning to end of night audit “End of Day” is when the audit begins Transactions received during this time are held and posted once the audit is completed. The Night AuditorFront Desk Agent will contribute to the overall success of the hotel by anticipating guest needs and providing friendly, efficient, and superior customer service during all guest interactions • Runs all Night Audit reports and reports to Front Office Manager, General Manager and Accounting office when discrepancies are. ** This article has been updated Check out the newest version The Reports your Property Should Run Every Night A Complete Guide to Hotel Night Audit Reports ** Running a hotel property of any size is no easy feat Small and medium sized property owners are in charge of manually creating reports every day.

Night auditor’s report should be viewed as a functional tool This provides feedback on daily operations performance In some small hotels, the front office auditor may perform several parts of a complete audit in addition to the front office audit since there are fewer revenue outlets in small hotels and the outlets are less complex. The night auditor creates several reports other than the room rate and tax report These include the daily operations report, the separate department reports and the high balance report The daily operations report consists of a summary of all the day’s business and includes details such as overall revenue, front office cash transactions. ( The night audit shall compare all credit limits of guests and nonguests accounts with credit card floor limits, hotel’s house limit, guest’s status and reputation If high balance accounts (ie balances for which the guest or nonguest limits are very near to an established limit) are detected, the night auditor shall note and report.

Night audit reviews daily cash flow into and out of the hotel’s account Night audit has a large significance in hotel business operations The management body refers night audit report to plan future goals and control the expenses The managers can react immediately on the acquired information Responsibilities of a Night Auditor Apart from. This sample audit program provides general steps organizations should take when performing a hotel audit Sample procedures include calling and notifying the property director of finance of the site audit, ensuring that occupancy tax is posted for the day, ensuring that the night auditor adequately resolves all discrepancies, emailing planning letters, purchasing airline tickets, reviewing any prior internal audit work papers/reports, emailing reports to the internal audit manager. The Need for Night Audit The objective of night audit is to evaluate the hotel’s financial activities Night audit not only reviews guest accounts by checking credits and debits but also tracks the credit limits of the guests and tallies projected and actual sales from various departments.

Night Audit Formula The following formulas will provide you with an understanding of how to balance the night audit Room and Tax The room sales figurerepresents the total of posted daily guest room chargesThe night auditor obtains this figure from the PMS by activating the cumulative total feature,an electronic feature that adds all posted room rate amounts previously entered into one. Confirmation Letter Office Training Sales Motivation Welcome Letters Hotel Staff Front Office Hotel Guest Sample Resume Handle. After the night auditor has reviewed any messages from other front office staff, reviewed guests who checked out of the hotel, extended any guest stays, reviewed all roomrates, and printed a variance report, his or her first task is to post room and tax charges to all accounts.

PBX 11/1997 to 11/01 RitzCarlton, Kapalua – Lahaina, HI Greet, register, and assign rooms to guests of hotel Verify customers' credit, and establish how the customer will pay for the accommodation Contact housekeeping or maintenance staff when guests report problems. And coordinating with other hotel workers to handle necessary endofday tasks. Preparing the night audit report;.

The night auditor is the unsung hero in the hospitality industry They’re the anchor runner in your hotel’s relay race It takes a certain personality type to not only work (frequently solo) through the night when most of the world is asleep They also set hotel staff up for success when they come in each morning. Night Audit Process In Front Office. ( The night audit shall compare all credit limits of guests and nonguests accounts with credit card floor limits, hotel’s house limit, guest’s status and reputation If high balance accounts (ie balances for which the guest or nonguest limits are very near to an established limit) are detected, the night auditor shall note and report.

Sample format of all standard reports used in hotel ( Reports like Rate variance report , arrival report , guest in house report , Departure report etc ) Also have sample formats for all guest stationary and formats, Hotel Job discriptions. As a Receptionist the Reception area is your responsibility from the minute you start There will be several things that you will need to do at the start of the day and also the end of the day These will vary from each organisation It is a good idea to have a written checklist for. Auditors will also create and request a sample of information from the hotel to test against national accounting standards or the company’s operating procedures An audit time line is another feature of the audit plan;.

Night auditor’s report should be viewed as a functional tool This provides feedback on daily operations performance In some small hotels, the front office auditor may perform several parts of a complete audit in addition to the front office audit since there are fewer revenue outlets in small hotels and the outlets are less complex. The night auditor is the unsung hero in the hospitality industry They’re the anchor runner in your hotel’s relay race It takes a certain personality type to not only work (frequently solo) through the night when most of the world is asleep They also set hotel staff up for success when they come in each morning. A High balance report / Credit limit report is used to find out all guest who had exceeded the normal credit limit of the hotel This report is prepared on a daily basis by the Night Auditor and circulated to the management Download Sample report High Balance report sample 1 High Balance report sample 2 High Balance report sample 3.

View hundreds of Front Desk Night Auditor resume examples to learn the best format, verbs, and fonts to use Specializes in busy hotels and hotels within close proximity to large commercial areas Responsible for auditing all guest information from the day and creating a completed report for management by the next morning. This ensures auditors will complete all functions within a certain time period and do not drag the audit on too long and. The front office is located near the main entrance of the hotel The front office structure can be viewed in two ways the physical setup and the operational structure of the department Physical Setup of Front Office The physical setup includes keyhanging boards, bell desk and guestmail handling register.

When the guest checksin the total advance deposit is automatically transferred from the advance deposit ledger to the inhouse guest ledger This automatic transfer simplifies night audit balancing After transferring the balance, the advance deposit displays on the guest folio as a credit Sample Advance Deposit Ledger Report;. The front desk manager and hotel’s controller get work report from night auditor Sometimes the night audit team has a dual reporting structure to both accounting and the front office A night auditor is one of the most important personnels in the hotel. Responding to guests' requests;.

As a Receptionist the Reception area is your responsibility from the minute you start There will be several things that you will need to do at the start of the day and also the end of the day These will vary from each organisation It is a good idea to have a written checklist for. T he Front office Audit is usually referred as Night Audit because hotels generally perform it during the late evening hours Before the implementation of automated front office systems, The most convenient time to perform the audit was during the late evening and early morning hours, This helps the front office personal to work with minimal interruption and also most of the hotel outlets and. This ensures auditors will complete all functions within a certain time period and do not drag the audit on too long and.

The discovery and correction of front office accounting Errors 2 The creation of accounting and management Reports 27 28 Night AuditNight Audit Audit Work Time Time from beginning to end of night audit “End of Day” is when the audit begins Transactions received during this time are held and posted once the audit is completed. Night Audit Reports Night Audit Reports will automatically generate and display onscreen in a CloudPM report viewer It is recommended that you do not close the web browser or the report viewer tab before the reports display Below is the list of reports that automatically generate from the night audit process. Daily Task list sample for Front Office Assistants Night Shift May 19, 17 Daily Task list sample for Front Office Assistants Night Shift Print Rate variance report and check rate applied, statistical codes ( Market, Job Description for Night Auditor in hotels;.

When the guest checksin the total advance deposit is automatically transferred from the advance deposit ledger to the inhouse guest ledger This automatic transfer simplifies night audit balancing After transferring the balance, the advance deposit displays on the guest folio as a credit Sample Advance Deposit Ledger Report;. The front desk manager and hotel’s controller get work report from night auditor Sometimes the night audit team has a dual reporting structure to both accounting and the front office A night auditor is one of the most important personnels in the hotel. Call it the end of day process, or front office night audit process, hotel night audit is a significant part of a hotel’s accounting section This process captures, reviews and collates all financial activities of the hotel that has taken place in one day and posts them on appropriate account heads.

The Night Audit is mandatory and it completely controls the transactions for a day In order to get on to the next day"s transactions, you will need to end and close transactions for the current day by running Night Audit The process of Night Audit is intuitive like the rest of the application. The night audit report is usually organized to meet the needs of a specific lodging establishmentSome general managers might require more financial data than others Figure is a sample of a night audit report of all financial activities of the day You may want to note the columns headed “Budget” and “Goal”. Here is a hotel shift report template for law enforcement or security officers assigned at the hotel to report their shift information This hotel daily report form would ask officers to enter their starting and ending hour of the shift, total hours worked, and details of the most important situations of their shift, as well as an activity summary.

Daily Task list sample for Front Office Assistants Night Shift May 19, 17 Daily Task list sample for Front Office Assistants Night Shift Print Rate variance report and check rate applied, statistical codes ( Market, Job Description for Night Auditor in hotels;.